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Refund and Returns Policy
Below is the refund and returns policy of Goldnet Rent a Car, designed to provide transparency and customer satisfaction. Please note that these policies may be subject to changes, and it is recommended to review them periodically.
1. Reservations and Cancellations:
- Free Cancellation: Customers can cancel a reservation free of charge within a specified period before the rental start.
- Late Cancellation Charges: Cancellations made after the specified period may be subject to charges.
- Modifications: Customers can make modifications to reservation dates or vehicle type, subject to availability.
2. Refunds:
- Cancellation within Refund Period: If you comply with the specified cancellation terms, a refund will be processed according to the cancellation policy.
- Cancellations Outside Refund Period: Cancellations outside the refund period may not be eligible for a full refund.
3. Vehicle Returns:
- Timely Returns: Customers must return the vehicle on the agreed-upon date and time. Late returns may incur charges.
- Damage Inspection: Upon returning the vehicle, a damage inspection will be conducted. Customers are responsible for any non-preexisting damage.
4. Refunds for Technical Issues or Cancellation by Goldnet Rent a Car:
- Technical Issues: If an unforeseen technical problem prevents the rental, a full refund will be offered.
- Cancellation by Goldnet Rent a Car: In exceptional circumstances, Goldnet Rent a Car may cancel a reservation and offer a full refund.
5. How to Request a Refund or Return:
- To request a refund or discuss a return, contact us at info@goldnetrentcar.com or call +1 829 619 6568.
6. Policy Modifications:
- Goldnet Rent a Car reserves the right to modify this refund and returns policy. Changes will be effective once published on our website.
By using our services, you agree to the terms of this refund and returns policy.